Business phone service
Bzzz! Another Customer Text!
Texting has become one of the most popular forms of communication for businesses today. According to Techjury, more than 75 percent of clients want to receive offers via text message, and 41 percent would rather receive texts than emails. Customers are more likely to open and read text messages as opposed to email as well.…
Read MoreLafayette’s Go-To Phone and Internet Providers: Two Local Businesses, One Local Solution
Hosted voice over IP (VoIP) business phones aren’t picky about internet service providers. They’ll fire up and “work” regardless of the vendor name at the top of your monthly internet bill. But there’s a caveat. Your VoIP phones will throw a fit if that vendor’s internet service is slow or degraded by high packet loss…
Read MoreKeep on Talkin’ – Even When the Internet Fails!
Take a look around your business. How many devices connect to the internet? What happens if there’s an outage? Computers, credit card machines, phones, etc., all the essential tools to successfully run a business, rely on internet service. They allow you to connect and engage with your customers. That’s why an internet outage can be…
Read MoreCelebrate the Good Times, Come On
Live in the now! The past is in the past! Forward march! A million sayings remind us to focus on the future and not dwell on the past. But this is the time of year when reflection on what happened in the last 12 months makes sense. It’s easy to get caught up in what…
Read MoreWho Drew the Phone System Short Straw?
Sam is the office manager at a local healthcare clinic. He oversees and supports all administrative staff and ensures that the clinic runs efficiently. From generating payroll to approving office supply orders, Sam covers it all. He loves his job. Well, except one task – managing the clinic’s phone system. It seemed easy enough at…
Read MoreIs Your Phone Company Robbing You?
Sometimes, you run across business practices that make you shake your head and think, “I would never run my company that way.” Then, there are times when you see an idea and say, “Why haven’t I been doing that? I’m totally borrowing that concept.” Within the…
Read MoreAvoid Caller Confusion with Holiday Phone Greetings
Buying last-minute Secret Santa gifts, organizing the annual office holiday party, running sales and promotions for customers—the silly season is in full swing. With so many distractions, it’s easy to overlook the basics, like changing your company’s voicemail greeting to improve your customers’ experience. Hello, You’ve Reached… Your business will most likely change operating hours,…
Read MoreInvasion of the Dial-Tone Snatchers
Witches, cobwebs, gravestones, eerie music… It’s Halloween season and time for some horror stories – VoIP style. We asked our customers for their scariest phone-related situations. Here’s a small sample of what we heard. DOA Dial-Tone I showed up to the office like any other day, put my lunch in the fridge, and plopped down…
Read MorePracticing Patience – Porting Your Business Number
Keeping your existing phone and fax numbers when switching to a VoIP phone company is a little like sitting in a traffic jam—you’re not sure exactly what’s happening ahead, but you have to wait until someone else moves before you can do anything. It is perhaps the biggest stressor for most small business owners. The…
Read MoreLong-Term Contracts Suck
It’s a bold statement, sure. But, we see it all the time. You are ready to change your business phone system. You gather quotes from providers, select your favorite, and schedule the installation. But, can you? “What do you mean? I own the business. I can change phone companies whenever I want!” Sadly, you discover…
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