Beyond Phones: Integrating All Elements of a VoIP System

When you hear the term “business phone system,” you probably default to thinking about a phone on a desk. (Or, if you’re used to old analog systems, perhaps a PBX box in an office closet.) While physical phones are typically front-and-center, the system can be much more complex, especially if you use hosted voice over…

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Ring in Success: A Year-End Checkup for Your Business Phones

  As you prepare your business for the upcoming year, don’t overlook the critical aspect of your communication infrastructure – your phone system. A well-functioning and user-friendly VoIP phone system is often the first point of contact between your business and potential clients. Ensuring a seamless and positive experience for callers is paramount to leaving…

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Striking the Right Balance: VoIP Price vs. Exceptional Customer Support

  When researching business phone providers, it’s easy to focus only on price. Yet, exceptional customer support from your voice over IP (VoIP) phone company is crucial for several reasons that directly impact your business. Focusing more on customer service during your vetting process could save you the time, money, and headache of switching providers…

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Don’t Be Spooked! Switching to VoIP Phones Isn’t Scary

As the Halloween season casts its spooky shadow across the world, fear and trepidation seem to be in the air. However, amidst all the ghosts, goblins, and ghouls, one fear you can confidently put to rest is switching to a Voice over IP (VoIP) business phone system. Changing to VoIP can be an empowering and…

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What to Consider When Changing Your Phone Company

Last month, we explored the many reasons a business might decide to switch to a new voice over IP (VoIP) VoIP phone company. If you have decided to make a change, it’s time to assess your needs, identify a new provider, and prepare for the transition.     Assess Your Current Needs The first step…

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Switching VoIP Phone Companies: A Smart Move for Your Business

consider switching to a voip phone company for better results

Voice over Internet Protocol (VoIP) phone systems have become the go-to choice for many businesses. You may already use one and recognize that it’s a cost-effective, feature-rich, and scalable communication solution. But is your existing VoIP provider meeting your expectations? It might be time to consider making a switch. From poor call quality and missing…

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5 Reasons to Use Local Business Phone and Internet Providers

As a business owner, you’re inundated with marketing messages from national phone and internet companies promoting their latest bundled packages. So, it’s not surprising that many organizations default to using large telecom corporations like AT&T or Comcast. But they’re not your only options. Local business phone and internet service providers offer many advantages beyond national…

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Desk Phone vs. Softphone: What’s Best For Your Business?

uplync ensures your business voip phones are secure and ready to use

Your old phone system is on the fritz. You’ve been limping it along by finding replacement parts and handsets on eBay, but it will fail any day. So, you’ve started shopping for a replacement. After weighing the pros and cons of premises-based versus cloud-based options, you decide on a hosted voice-over IP (VoIP) phone system. But…

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Buying Headsets? How to Choose Between Bluetooth and DECT

Shopping for a headset to use with your business phone is like walking down the cereal aisle at the grocery store—the options are endless! It can be overwhelming. Before jumping into specifics like whether you want the headset to cover one ear (mono) or both (binaural), there’s an easy decision to make. It’s similar to…

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Bzzz! Another Customer Text!

Business woman using business texting from UpLync

Texting has become one of the most popular forms of communication for businesses today. According to Techjury, more than 75 percent of clients want to receive offers via text message, and 41 percent would rather receive texts than emails.  Customers are more likely to open and read text messages as opposed to email as well.…

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