Posts by UpLync
Cubicle, Conference Room, Couch—Use VoIP to Connect with Customers from Anywhere
Holy cow! The COVID-19 pandemic has taken you for a ride this last month—determining if your small business is “essential” and then figuring out how to stay open while also keeping your employees and customers safe and healthy. -OR- Scrambling to get employees set up to work from home and then managing them with kids…
Read MoreKeep Talkin’ During COVID-19 – Lafayette, Indiana
Small business owners in Lafayette, Indiana, like yourself, have been tackling decisions related to this Coronavirus (COVID-19) pandemic. If your business model allows, you probably have most, if not all, employees working remotely from home. Or, you’re trying to figure out how to transition to a mobile workforce while still maintaining productivity. Internet-based business phone…
Read MorePracticing Patience – Porting Your Business Number
Keeping your existing phone and fax numbers when switching to a VoIP phone company is a little like sitting in a traffic jam—you’re not sure exactly what’s happening ahead, but you have to wait until someone else moves before you can do anything. It is perhaps the biggest stressor for most small business owners. The…
Read MoreLong-Term Contracts Suck
It’s a bold statement, sure. But, we see it all the time. You are ready to change your business phone system. You gather quotes from providers, select your favorite, and schedule the installation. But, can you? “What do you mean? I own the business. I can change phone companies whenever I want!” Sadly, you discover…
Read MoreReduce Holiday Work Stress with VoIP Phone Systems
Wait, you’re saying there’s something that can help make the holiday season LESS stressful? Sign me up! It’s true. The features and functionality of a Voice over IP (VoIP) phone system can help you proactively communicate with customers regarding holiday promotions you’re offering or changes in business hours. It can also make working from home…
Read MoreGo Beyond the Traditional Business Phone – Business Texting
Whether it’s a reminder for a doctor’s appointment or a coupon code for a discount at your favorite retail store, more businesses are texting you. It makes sense. Think about how you use texting in your personal life. Are you more likely to return a missed call from your mom or shoot her a text…
Read MoreWhat the Fax!?! Options for Faxing in the 21st Century – Lafayette, Indiana
When we ask potential business phone customers if they also need fax service, we typically get the same reactions. One involves a cringing face with a reluctant, “yes.” The other is almost always the question… “People still fax?” Yep. It’s 2019 and businesses are still faxing. In the last few months, our hosted VoIP phone…
Read MoreUpLync Moves Hardware Home
When Lafayette-based Wintek Corporation opened its data center a few years ago, the wheels started turning here at UpLync. We wanted in! The servers running our internet-based phone systems were located in Chicago, Milwaukee, and Phoenix. There’s nothing technically wrong with housing our hardware in those cities, but why not have them closer to home…
Read MoreCan I Talk to a Human?! IVRs and Auto-Attendants—Options for Answering Business Phone Calls
REPRESENTATIVE, REPRESENTATIVE, REPRESENTATIVE…HUMAN, PERSON, FRONT DESK…HELP! We’ve all been there. We call a business and need to complete a simple task or ask a question. Yet, the “robot” on the other end of the line makes it almost impossible. You don’t want customers to face the same frustration when they call your business, so you’ve…
Read MoreBusiness Phone Contract Expiring Soon? 5 Questions to Consider when Investing in Lafayette Internet Phone Service
Your phone contract may be expiring soon. Do you know when?
“I’m not in a contract. I don’t have to worry about that,” you think…
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