Blog
Part 2: VoIP Business Owner Turned A.T. Thru-Hiker
This is the second in a four-part series from Guest Blogger and UpLync CEO Mike Bristol sharing his six-month epic experience running a VoIP phone business as a thru-hiker on the Appalachian Trail. “Everyone has a plan until they get punched in the face.” – Mike Tyson Business classes and books love to talk about…
Read MorePart 1: VoIP Business Owner Turned A.T. Thru-Hiker
This is the first in a four-part series from Guest Blogger and UpLync CEO Mike Bristol sharing his six-month epic experience running a VoIP phone business as a thru-hiker on the Appalachian Trail. It’s not all that uncommon. Many entrepreneurs don’t start with a plan. Some don’t even intend on launching a business when they…
Read MoreBusiness Number Being Labeled as Spam? Here’s What To Do
You’ve called a few customers who usually pick up on the first or second ring, but now, they’re sending you to voicemail. What’s changed? Did you do something to jeopardize the business relationship? Probably not! Your phone number’s caller ID may be appearing as “spam risk,” “spam likely,” “potential spam,” or some variation indicating the…
Read MoreWhat You Should Know Before Switching to VoIP
You’ve decided to eliminate your outdated analog phone system and switch to a Voice over IP (VoIP) system. Congrats! Now, it’s time to start the transition! There are a few key differences between the two platforms you should know before, during, and after the process. For example, what are the main technical differences between an…
Read MoreDo you need to switch to VoIP?
Business owners ask themselves this question all the time, and it’s an important one to answer correctly. A VoIP (Voice over Internet Protocol) phone system may not be the right solution if you don’t need the benefits it provides, such as cutting costs by having your own PBX (Private Branch Exchange), the ability to customize…
Read MoreMake Greater Connections at Expo
We interrupt our regularly scheduled blog post to bring you this important message. While it pains us to admit this, using a voice over IP (VoIP) business phone system isn’t the only way to connect with your customers and prospects. In-person events are making a post-COVID(ish) comeback, and if you are a business owner, the…
Read MoreTalk “VoIP” to Me – The Latest Phone Lingo
When you’re immersed in a specific industry every day, it’s easy to forget that not everyone speaks the same business “language.” You throw around jargon that makes complete sense to coworkers, but when you use it with clients, they respond with the same face your grandma gave you when you first said LOL. The tech…
Read MoreAdding VoIP Phones To Your Training Toolkit
It’s a shiny new year, and as a business owner, you might be considering new professional development or training options for your employees. Your business phones can often be used as a training tool, especially if you have a Voice over IP (VoIP) system with advanced features. Better Phone System = Better Customer Service If…
Read MoreHow May I Help You Today? 9 Questions to Evaluate VoIP Business Customer Support
Tell me about the best customer service experience you’ve ever had. Now, describe the worst. Which one took you longer to remember? Unfortunately, customer service has developed a negative reputation, especially when it comes to calling or emailing business telephone companies. Frustrating automated systems, long wait times, wrong answers—they’re probably all in that story of…
Read MoreBehind the Curtain: Your 5-Step VoIP Phone System Installation
The day has arrived. You’ve worked through the first three steps of the onboarding process, and it’s “go” time. The installer is on his way, and your new hosted Voice over IP (VoIP) phone system will be running by close of business. (It’s Christmas Day for phone nerds!!) But what exactly is this day going…
Read More