Frequently Asked Questions
Straight Answers About Phone Systems, Internet, and Working with UpLync
What does UpLync do?
How is UpLync different from other providers?
What do you mean that you’re my phone vendor and phone company?
With a traditional phone system, you have a phone vendor and a phone provider (two separate companies). As an example, a phone vendor would sell you the phone system and maintain it (sometimes at an additional monthly cost); however, they would not provide phone service or lines to it. AT&T or someone like them would do that. So, basically, after you purchased and installed the system, you may or may not be in a service contract with your phone vendor as well as your phone company. UpLync does both, so you only have to work with one company.
What products and services does UpLync offer?
Voice over IP (VoIP) phone systems, conventional fax, electronic fax, digital phone lines (SIP trunks), LTE failover, business texting, mobile app, and dedicated LTE for VoIP phones.
Does UpLync work with small businesses or large companies?
Do you offer local support?
How do I find my internet speed?
Visit www.speedtest.net and click Go. The site will measure your download and upload speed. You only need to worry about the upload speed for your phones.
What do I do if my internet or power goes out?
Your UpLync phone system doesn’t physically “live” at your business location. It’s hosted in a secure data center. So, while your phones won’t work during an internet and/or power outage, people calling your number will still reach your system and hear your voicemail recordings. We can also call-forward your phone number to cell phone(s) so you can still receive incoming calls. The mobile app we provide allows you to make outbound calls.
How do I contact support?
Support can be reached by phone at (765) 421-6072, by submitting a service ticket, or emailing us at [email protected].
Will I be locked Into a contract? For how long?
No. We don’t require contracts and have no hidden fees.
Will my monthly bill fluctuate?
Your monthly bill will be the same every month unless you add or remove a phone. We do not randomly adjust pricing/fees each month.
How much do you charge for installation, service, and support?
Installation, service, and support are all FREE.
Can UpLync make changes to my phone system later?
Of course. We can make changes to your VoIP phone system based on whatever services, equipment, or features you need or anticipate needing in the future.
Will I be without phone service when you install our new system?
No, you will have phone service throughout the installation process.
Do I have to buy the phones or can I lease them?
We offer both options; though you should know that it’s much more cost effective for you to purchase the equipment upfront.
What is a hosted VoIP phone system?
Hosted VoIP is a business phone system that uses your internet connection instead of traditional phone lines. It allows you to make and receive calls from desk phones, mobile devices, or computers.
Can I keep my current phone number?
Yes, we take care of transferring (porting) all of your phone numbers, so your phone numbers don't change.
Do I need to replace my phones?
Not always. Sometimes your current phones will work. If they don't, we'll suggest options that fit your business.
Can employees work remotely with VoIP?
Yes. Employees can use your business phone system from home, on the go, or in another office with our mobile app.
What features does UpLync's VoIP phone system offer?
Caller ID, call history, call transfer, call forwarding, call recording, caller blocking, voicemail-to-email, hunt/ring groups, music on hold, customizable announcements, and many more. to see more features, visit our Hosted VoIP Phone Systems page.
Do I have to use all the same kind of phones?
No, you can mix and match any of the VoIP phones we offer.
Do I have to use all the same kind of phones?
Yes, we use a tool called Asternic CDR Reports. This website lists the features that our reporting tool offers: http://www.asternic.net/cdrreports/about.php
What does UpLync do?
How is UpLync different from other providers?
What Do You Mean That You’re My Phone Vendor And Phone Company?
With a traditional phone system, you have a phone vendor and a phone provider (two separate companies). As an example, a phone vendor would sell you the phone system and maintain it (sometimes at an additional monthly cost); however, they would not provide phone service or lines to it. AT&T or someone like them would do that. So, basically, after you purchased and installed the system, you may or may not be in a service contract with your phone vendor as well as your phone company. UpLync does both, so you only have to work with one company.
What products and services does UpLync Offer?
Voice over IP (VoIP) phone systems, conventional fax, electronic fax, digital phone lines (SIP trunks), LTE failover, business texting, mobile app, and dedicated LTE for VoIP phones.
Does UpLync work with small businesses or large companies?
Do you offer local support?
Can I get internet service from Uplync, too?
No, we focus solely on business phone systems and services.
How do I find my internet speed?
Visit www.speedtest.net and click Go. The site will measure your download and upload speed. You only need to worry about the upload speed for your phones.
What do I do if my internet or power goes out?
Your UpLync phone system doesn’t physically “live” at your business location. It’s hosted in a secure data center. So, while your phones won’t work during an internet and/or power outage, people calling your number will still reach your system and hear your voicemail recordings. We can also call-forward your phone number to cell phone(s) so you can still receive incoming calls. The mobile app we provide allows you to make outbound calls.
How do I contact Support?
Support can be reached by phone at (765) 421-6072, by submitting a service ticket, or emailing us at [email protected].
Will I be Locked Into a contract? For how long?
No. We don’t require contracts and have no hidden fees.
Will My Monthly Bill Fluctuate?
Your monthly bill will be the same every month unless you add or remove a phone. We do not randomly adjust pricing/fees each month.
How much do you charge for installation, service, and support?
Installation, service, and support are all FREE.
Can UpLync Make Changes To My Phone System Later?
Of course. We can make changes to your VoIP phone system based on whatever services, equipment, or features you need or anticipate needing in the future.
Will I Be Without Phone Service When You Install Our New System?
No, you will have phone service throughout the installation process.
Do I Have To Buy The Phones Or Can I Lease Them?
We offer both options; though you should know that it’s much more cost effective for you to purchase the equipment upfront.
What is a hosted VoIP phone system?
Hosted VoIP is a business phone system that uses your internet connection instead of traditional phone lines. It allows you to make and receive calls from desk phones, mobile devices, or computers.
Can I Keep My Current Phone Number?
Yes, we take care of transferring (porting) all of your phone numbers, so your phone numbers don't change.
Do I need to replace my phones?
Not always. Sometimes your current phones will work. If they don't, we'll suggest options that fit your business.
Can employees work remotely with VoIP?
Yes. Employees can use your business phone system from home, on the go, or in another office with our mobile app.
What features does UpLync's VoIP phone system offer?
Caller ID, call history, call transfer, call forwarding, call recording, caller blocking, voicemail-to-email, hunt/ring groups, music on hold, customizable announcements, and many more. to see more features, visit our Hosted VoIP Phone Systems page.
Do I have to use all the same kind of phones?
No, you can mix and match any of the VoIP phones we offer.
Does Your System Offer Reports And Analytics
Yes, we use a tool called Asternic CDR Reports. This website lists the features that our reporting tool offers: http://www.asternic.net/cdrreports/about.php